Overall I'm happy about my purchase. The Trailer Parts Outlet was helpful and pleasant to work with. I had to call to track my shipment and they were helpful. The coupler is good quality however the back end was not correctly sized / grinded. It looked like maybe they didn't grind it down flat as part of it stuck out a couple cm's too far and would not fit into the adjustable hitch on the tongue side. So I had to drive out to a machine shop to grind it down / flatten it for me. It cost me $25 and a rack of spare ribs. It was actually only $25 but since they were so nice to do it for me, I brought them a rack of ribs since I was already smoking 3 racks that day. The good thing is I found a great machine shop to work with. If anyone needs machine work, parts made, etc - call Bates Machine and Mfg in Farmersville Texas. Great people there.